General
Do you ship nationwide?
Yes, we ship across the United States using standard carriers and freight services, depending on the size and type of your order.
Are any items non-returnable?
Yes. Special-order products, clearance items, and certain materials such as adhesives, finishes, and stains are typically not eligible for return.
Do you offer credit accounts?
Yes, we offer credit accounts for qualified businesses. You’ll need to complete a credit application, and approval is based on your business credentials and credit review.
Why might my flooring look different than the sample?
Natural flooring materials—especially hardwood—can vary in color, grain, and tone. These variations are normal and part of the product’s natural character, and appearance may also change over time.
What payment methods do you accept?
We accept major credit cards, cash, and business checks. Payment is typically required at the time of purchase unless you have an approved business account.
Do you offer delivery to job sites or homes?
We offer delivery to job sites, businesses, and residential locations where access allows. Delivery options and fees depend on distance, order size, and logistics.
Can I return products after purchase?
Returns are accepted on approved items within a limited timeframe, as long as the products are unused, in original packaging, and in resalable condition. All returns must be authorized in advance.
Do your products come with warranties?
Product warranties are provided by the manufacturers. We recommend reviewing all product specifications and warranty guidelines before installation, as improper use can void coverage.
Who can purchase from BK Floor Supply?
BK Floor Supply primarily works with flooring contractors, installers, and trade professionals. Homeowners are also welcome—we can help you choose the right products or point you toward experienced installers.
What happens if a payment is returned or declined?
Returned or declined payments may incur a service fee. In some cases, additional restrictions may be placed on future transactions until the issue is resolved.